Submit product issue
For all headband related product issues, please proceed and fill out the info below.
Other product issues
If purchased through AIAIAI web shop/flagship store: All product issues with product purchased directly from our web shop/flagship store, please proceed and fill out the info below.
If purchased through dealer: For all non-headband related product issues purchased through one of our authorised dealers (Best Buy, Apple EU, Amazon, Turntable Lab, Ghostly, Hypebeast, Eplehuset, 4 Sound, HiFi Klubben etc.) please contact dealer directly.
Want to save some time?
Get instant answers to the most common questions
To find your serial number, lift your left earcup off the headphone. All serial numbers are 4 or 8 characters. View picture
To find your serial number, lift out the top part of your right earpad. All serial numbers are 8 characters. View picture
Type of defect
We can see that you have a headband issue:
In order to make the replacement process as convenient as possible, please take a picture of your headphone's headband. Then, please attach the picture together with a copy of your proof of purchase below.
Once we have received this documentation, we will examine and ship a replacement set to the address that you have provided.
Attach photo of broken headband:
Attach photo of proof of purchase (eg. reciept):
NB: Only JPEG, GIF and PNG files are supported.
Where did you buy your product?
When did you buy your product?